Content Marketing Since 2016 
Providing a service by using the tools of today
Canva,
LogoSuite pro,
Capcut,
AI prompting
WordPress Support
Shopify Support
Techsmith products
…and more
Content Marketing Experience Based on IT & Tech Expertise:
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Lifecycle Content Creation: Developed onboarding and offboarding guides and communications for enterprise software and hardware systems, ensuring smooth user transitions and policy compliance.
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Executive Enablement Content: Supported C-level executives with tailored content assets and internal communications to streamline device deployment, access management, and productivity tools.
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Tech Enablement Campaigns: Created instructional and how-to content for platforms such as Windows 10/11, macOS, Intune, Azure AD, OKTA, and Active Directory to boost adoption and reduce support tickets.
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SaaS Platform Content: Produced user guides, feature highlights, and integration content for Office 365, OneLogin, Zoom, Teams, RingCentral, and Citrix to drive engagement and cross-platform efficiency.
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Security & Access Communication: Built security awareness and access control content around MDM (Apple/Android), Sophos Encryption, and centralized identity solutions to support internal compliance efforts.
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Support Portal & Knowledge Base Development: Wrote and maintained knowledge base articles, FAQs, and service documentation using platforms like ServiceNow, N-Central (N-Able), and VMware.
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IT Asset & Remote Support Documentation: Developed IT asset management policies, remote support walkthroughs, and global tech support playbooks to support distributed teams.
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Product Explainer & Training Content: Delivered engaging training materials and explainer content for Meeting Owl, Barco Conference Tech, and other collaboration tools.
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Vertical-Specific Content Creation: Crafted solution-specific content for niche platforms like Financial Edge and Blackbaud tailored to non-profit and financial services audiences.
